Search for Enquiry & Complaint applications in ASSURE

You can search ASSURE for Enquiry & Complaint applications.

1. On the menu bar, click Search and then General Search.

   The General Search screen appears.

2. Enter as many search criteria as you can.

   General Search

   General Search criteria

   Field	Description
   Reference	An identifier for the record or records being sought. For example, an Application Number, and so on.
   Name	The name of any person associated with the record or records. For example, any applicant, enquirer, complainant, consultee, and so on. Partial searches with a minimum of three characters are allowed.
   Address	The address of any associated person, premises, site, or other location. Use Find Address to search the gazetteer. Tell me more Alternatively, enter broader search criteria directly into the field below the button. Partial searches with a minimum of three characters are allowed (for example, postcode searches).
   Include LPG address data	Whether to include Property records in the search results. This option is available only to system administrators.
   Select Module	Which specific Land & Property modules you want to search. Click ✚ Add Row and select the required module(s). Click Delete Row to remove an unwanted module. Note: If you provide only General Search criteria, the Select Module dialog opens automatically with all except Land Charges Registration pre-selected.

   Enquiries and Complaints

   Enquiries & Complaints criteria

   Field	Description
   Description	Searches the Description field on the Enquiry Details tab.
   Name Of Enquirer	The person making the enquiry or complaint.
   Person In Question	The person who is the subject of the enquiry or complaint.
   Date Type*	The type of date by which applications are to be searched; for example: Enquiry Date. Include only applications on or after the Date From date, and on or before the Date To date. Click ✚ Add Row to add this date criterion.
   Additional Filter*	A filter type; for example: Enquiry Type. Click ✚ Add Row to open an Additional Filter dialog in which you can select one or more instances of the selected filter type.
   * You can specify multiple dates and filters. Click Delete Row to remove a date or filter.

   Tip

   If no records are found, try adding a date criterion with a likely range.

3. Click Search.

   The search results are tabulated and paged. You can vary the number of results shown on each page (either 10, 20 or 50 results).

   You can change and reorder the columns in the table by using the Cog menu that appears immediately above and to the left; ASSURE remembers your choices the next time you log in. You can also sort the results by any column, but ASSURE reinstates the default sort order at the next search.

   Show me the optional columns that are most relevant to Enquiry & Complaint applications

   Search results for Enquiry & Complaint applications

   Column	Description
   Active	Whether the application is active (Yes) or deactivated (No).
   Module	Set to Enquiry.
   Reference	An Enquiry Reference Number, or a Property Reference. If this number is linked, you can click it to open the application in a separate browser tab.
   Details	The site location referenced by the enquiry or complaint.
   Job Type	The Enquiry & Complaint application type, or LPG Property for a Property record.
   Status	The application's current status.
   Name and Address	The name and address of a person who is referenced by the application, depending on who or what was searched for. Typically the first interested party.
   Deactivated Date	When the application was deactivated.
   Sub Type	The enquiry or complaint sub-category.
   Location in Question	The location that is the subject of the enquiry or complaint.
   Description	The description of this enquiry or complaint.

   If you are not permitted to view a particular application, only its Reference and Details fields are populated.

4. You can select one or more search results and then use the buttons below the table.

   • Tick the checkboxes of individual results to select them.

   • Click Select All to select all the results.

   • Click Select Displayed to select the results on the current page.

   • Click Clear All to de-select all results.

   If you select a Property record you can use the Map to edit the property's geometry (position and boundary).

   Operations on the search results

   Button	Description
   Show N on Map	Opens the Map Search screen and shows the plotted location or boundary of each of the N found items that have them. Some closed records may be omitted.
   Create Letters	Opens the Documents screen in a separate browser tab, allowing you to create letters or other documents based on the selected items, provided that they all use the same document group.
   Actions	Available only if at least one record is selected: Activate: Activates the selected deactivated applications, effectively reversing the effect of deactivating them. Allocate Officer: Allocates new officers to the selected applications. Deactivate: Deactivates the selected active applications, effectively making them uneditable and unusable. Delete: Deletes the selected deactivated applications, removing them completely from ASSURE and optionally removing any associated documents from NEC Document Management.
   Excel	Exports the selected results to either a Microsoft Excel file (GeneralSearchResult.xlsx) or a PDF file (GeneralSearchResult.pdf). Note: Before exporting to PDF, reduce the number of displayed columns to the minimum required, as the page size is limited to A4 landscape.